Warranty, Terms & Conditions
( first of all – dont forget your product to register )
AudioValve is warning customers to be aware the offer on our products from any seller on the discount online website, such as Ebay or any other unauthorized dealers. Goods from those companies are not purchased from AudioValve. These units are dubious origin, which could be second-hand, older models, fake, defective, self-assemble in private, with improper voltage or could not meet the local safety requirements of your country.
AudioValve products are sold through authorized distributors and dealers selected by AudioValve only. They have been chosen for their professional products knowledge and service ability. AudioValve provides a warranty on products sold only by our authorized distributors and dealers. In order to safeguard your warranty and assure the purchased product quality, please by our products from our authorized distributors and dealer only.
Please check the dealer authorization at our website or directly contact with us. In addition, please pay attention especially for the following website, which we confirmed IS NOT our authorized dealer at all:
Thank you for purchasing this AudioValve product. We have made every effort to insure that it represents the highest level of performance, reliability and finish. Your AudioValve product is covered by a Limited Ninety Day Warranty. This ninety day coverage is automatic upon your acceptance of delivery and no registration is required.
Extended Warranty Coverage
Additionally, you have the option, at no cost to you, to secure extended warranty coverage for a period of two (2) years from the date of purchase by simply returning this completed Limited Three Year Warranty Registration Card and a photocopy of your original purchase receipt in the enclosed postage paid envelope to AudioValve within thirty (30) days of product delivery.
Completion of Card
As a manufacturer of products operating at the outer limits of contemporary audio technology, we feel it is extremely important to have the most comprehensive information possible relating to actual field use so that areas of potential improvement may be rapidly recognized. For this reason we ask that you fully complete your registration card before returning it for the Limited Three Year Warranty. Please feel free to express your impression of this product in the comments section.
Limited Ninety Day Warranty
AudioValve warrants the product designated herein to be free of manufacturing defects in material and workmanship, subject to the conditions hereinafter set forth, for a period of ninety (90) days from the date of purchase by the original purchaser.
This warranty is subject to the following conditions and limitations: the warranty is void and inapplicable if the product has been used or handled other than in accordance with the instructions in the owner?s manual, abused or misused, damaged by accident or neglect or in being transported, or the defect is due to the product being repaired or tampered with by anyone other than AudioValve or an authorized AudioValve repair center. If returned, the product must be properly packaged and shipped to AudioValve or an authorized AudioValve repair center by the customer at his or her sole expense. A returned product must be accompanied by a written description of the defect and proof of the date of purchase. AudioValve reserves the right to modify the design of any product without obligation to purchaser of previously manufactured products and to change the prices or specifications of any product without notice or obligation to any person.
Any implied warranties relating to the above product shall be limited to the duration of the above warranty. The warranty does not extend to any incidental or consequential costs or damages to the purchaser. Some states do not allow limitations on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Optional Limited Three Year Warranty
Upon receipt of the completed Limited Three Year Warranty Registration Card and copy of the original purchase receipt, the registered product will carry the following warranty coverage:
AudioValve warrants the product designated herein to be free of manufacturing defects in material and workmanship, subject to the conditions hereinafter set forth, for a period of two (2) years from the date of purchase by the original purchaser.
This warranty is subject to the following conditions and limitations. The warranty is void and inapplicable if the product has been used or handled other than in accordance with the instructions in the owner?s manual, abused or misused, damaged by accident or neglect or in being transported, or the defect is due to the product being repaired or tampered with by anyone other than AudioValve or an authorized AudioValve repair center. If returned, the product must be properly packaged and shipped to AudioValve or an authorized AudioValve repair center by the customer at his or her sole expense. A returned product must be accompanied by a written description of the defect and a photocopy of the validated warranty. AudioValve reserves the right to modify the design of any product without obligation to purchasers of previously manufactured products and to change the prices or specifications of any product without notice or obligation to any person.
In the event the product fails to meet the above Warranty and the above conditions have been met, the purchasers sole remedy under this Limited Warranty shall be to return the product to AudioValve or an authorized AudioValve repair center where the defect will be rectified without charge for parts or labor.
This Warranty is for the sole benefit of the original purchaser of the covered product, is restricted to the original purchaser, and shall not be transferred to a subsequent purchaser of the product.
This Warranty expires on the third anniversary of the date of purchase. During the first ninety (90) days following the date of purchase by the original purchaser, the AudioValve Limited Ninety Day Warranty supersedes this Warranty.
Any implied warranties relating to the above product shall be limited to the duration of the above warranty. The warranty does not extend to any incidental or consequential costs or damages to the purchaser. Some states do not allow limitations on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
note: before you sending your goods for repair – please read:
How to act in case of damage
Please first of all contact us at email@example.com. Maybe we can help you without having to send the goods back.
If a repairing and a sending back should still be necessary UPS expedited procedure”. For starting the Repair and Return Procdure please attach a proforma invoice when sending the goods back to us and make sure that it is stated on the proforma invoice, on the UPS Air Way bill and on all other documents that this shipment is a repairing and that it has to be handled as a Repair and Return Procedure and need wirte its docs, htat the amp is faulty and make a under value note its amp – maybe 1/10 from retail price
It has to be clear that this shipment is just a temporary export from Germany and a temporary import to Germany and that the goods are going to be sent back to you after repairing. This is very important because we can not correct mistakes afterwards. If this is not stated, the duty has to be paid once again, from our side when importing the goods to Germany, but also from your side when sending the goods back to your country.
Please also take care that the value of the goods is correct, on the proforma invoice as well as on the air way bill. The value of the goods has to be the same as the amount insured. In every case of damage, repairing or warranty you have to confer with us which value has to be taken before filling out the documents and the Air way bill! This is very important, please do not use any value that you think is correct. By any questions about shipment contact us before you ship.
If you forget to state all these informations, the duty and the forwarder both handle the delivery as a normal sale from the USA to us and not as a Repair and Return Procedure and it will cost a lot of money for our company as well as for you, the customer.
If you have any further questions to this Procedure dont hesitate to contact us.
Special warranty and tube note for headphone amps like model: RKV 2 + 3 – Luminare and Solaris
On each board is the model name of the product and the name of the tubes is set. So if you are not sure which tube you need, please look at the circuit board and watch what is written there (PCL805 – or ECL85 (6F5P)
In mid-2015 has been changed from PCL805 on ECL85 that affects the models RKV all, Luminare and Solaris
The warranty is void if the top glass of the amplifier is taken within the warranty period. Also void the warranty, if other than that we offer tubes are used for the so-called “tube rolling”. To buy new tubes, please contact your dealer, he has recommended tubes on stock. Incidentally Tube Rolling is simply stupid in the models RKV, Luminare and Solaris. You can convince yourself by knocking on the tubes, they will not hear any knocking sounds in the headphones.
It is totally unacceptable within the warranty period to open a product and make interventions designed to improve the properties of the product allegedly. You’re doing it with your TV not to get a better picture – or ? Maybe you want your unit still within the warranty period resell, then tell you and the buyer that you have fiddled therein, or silent about you that he has no more guarantee to the amplifier.
The WARRANTY is transferable when the new owner has the original filled out WARRANTY – REGISTER FORM and we the copy of registering.
A few things to consider to protect yourself:
Just because an online store presents itself as an authorised AudioValve retailer, this does not mean that it is. Please verify with our list of AudioValve authorised online retailers. Showing AudioValve products on a site is no guarantee either that the retailer is an authorised dealer.
Products bought from a non-authorised retailer do not carry the original AudioValve warranty. This means that if you buy from a non-authorised retailer and you encounter a problem with the product, you will have to go back to that retailer to get help and we cannot guarantee the quality of the assistance you will then receive.
Old or obsolete products:
It is not uncommon for non-authorised retailers to show and sell old or obsolete products they may have acquired from a third party. Here again, please make sure you know what you are buying. It is easy for you to verify: if a product is current it is shown as current on our web site. Of course you are always welcome to contact us directly.
Counterfeit, and defaced products:
You have to be aware that buying from a non-authorised retailer exposes you to possibly purchasing a product that is not a genuine AudioValve product. At the very least it could be defaced, as we have seen many with serial numbers that have been tampered with or removed altogether.
Unfair commerce practices:
Non-authorised retailers do not have the obligation our authorised retailers have to market and sell our products properly. You could be exposed to bait and switch, where one product is advertised but not available, and where you are directed to buy another one, possibly of another brand.
You could also see non-authorised retailers advertising products they do not have in stock, they sometimes use that to build up traffic on the reputation of higher-end brands.
If you buy from a non-authorised retailer and he closes shop shortly after, you will have no recourse. If you buy from one of our authorised retailers and he closes shop, we will be able to support your product and assist you in finding an authorised retailer to help you with your installation or with any other needs you may have.
AudioValve home audio products are sold in the United States through a network of authorized dealers selected by AudioValve. Some of these dealers may have Internet sites on which they are authorized by AudioValve to sell a select mix of our products. AudioValve dealers have been chosen for their ability to properly represent, sell and, in most cases, service AudioValve products. AudioValve provides a warranty on products sold only by our authorized dealers.
Unfortunately, AudioValve products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from AudioValve; instead they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to AudioValve warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.
AudioValve products sold by unauthorized dealers sometimes are purchased on a secondary “gray” market and can be pirated goods not produced by AudioValve, damaged, defective or so-called “B” stock goods, or stolen goods.
Beware of counterfeit AudioValve products.
Like many premium goods, AudioValve products are being duplicated and sold, usually at drastically reduced prices and diminished quality. These products do not meet AudioValve standards and are not covered under AudioValve warranty. If you would like to report a suspected counterfeit AudioValve product or have questions concerning this issue, please contact Customer Service at 1-800-AudioValve. We appreciate your help in maintaining the integrity of the AudioValve brand.
Beware of serial number alterations.
Many times, these products have serial numbers that have been changed or even removed all together by the unauthorized reseller. Any product represented to be built by AudioValve that does not have a serial number issued by AudioValve should be held suspect by the customer. Removal or alteration of the original AudioValve serial number will automatically void the warranty on that product. Unauthorized dealers either knowingly deceive the consumer by telling them the product is covered by the manufacturer’s warranty, or they attempt to make repairs themselves. Repairs made by an unauthorized dealer may not meet AudioValve standards due to the use of inappropriate parts or repair by untrained personnel.
Some unauthorized resellers remove serial numbers and product registration cards or replace our mailing address with their own to avoid detection. For that reason, if your new AudioValve product has no serial number or an obviously altered serial number label, or if there are not matching serial numbers both on the product and on a bar code label on the AudioValve box it was received in, immediately contact whoever you purchased that product from for resolution.
Also, if there is no registration card, or if the mailing address on the card is not either AudioValve Germany or you are directed to not send in a registration card to AudioValve, you should immediately contact whoever you purchased that product from for resolution. The best resolution would be shipment back to that seller for a full refund. Many web sites change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business.
Make sure you purchase from an authorized AudioValve dealer.
Visit our Dealer Locator and select your prefered retailer. Please call AudioValve to speak with a customer service representative or contact us via email should you have any questions.
bad list …