Warranty, Terms & Conditions
AudioValve is warning customers to be aware the offer on our products from any seller on the discount online website, such as Ebay or any other unauthorized dealers. Goods from those companies are not purchased from AudioValve. These units are dubious origin, which could be second-hand, older models, fake, defective, self-assemble in private, with improper voltage or could not meet the local safety requirements of your country.
AudioValve products are sold through authorized distributors and dealers selected by AudioValve only. They have been chosen for their professional products knowledge and service ability. AudioValve provides a warranty on products sold only by our authorized distributors and dealers. In order to safeguard your warranty and assure the purchased product quality, please by our products from our authorized distributors and dealer only.
Please check the dealer authorization at our website or directly contact with us. In addition, please pay attention especially for the following website, which we confirmed IS NOT our authorized dealer at all:
Extended Warranty Coverage
Completion of Card
Limited Ninety Day Warranty
Optional Limited Three Year
note: before you sending your goods for repair - please read:
How to act in case of damage
Please first of all contact
us at firstname.lastname@example.org. Maybe we can help you without
having to send the goods back.
If a repairing and a sending
back should still be necessary FedEx offers a
and Return Procedure". For starting the Repair
and Return Procdure please attach a proforma invoice
when sending the goods back to us and make sure that
it is stated on the proforma invoice, on the FedEx Air
Way bill and on all other documents that this shipment is
a repairing and that it has to be handled
as a Repair and Return Procedure.
It has to be clear that this
shipment is just a temporary export from the USA and
a temporary import to Germany and that the
goods are going to be sent back to you after repairing.
This is very important because we can not correct mistakes
afterwards. If this is not stated, the duty has to be
paid once again, from our side when importing the goods
to Germany, but also from your side when sending the
goods back to your country.
Please also take care that
the value of the goods is correct, on the proforma
invoice as well as on the air way bill. The value
of the goods has to be the same as the amount insured.
In every case of damage, repairing or warranty you have
to confer with us which value has to be taken before
filling out the documents and the Air way bill! This
is very important, please do not use any value that
you think is correct.
If you forget to state all
these informations, the duty and the forwarder
both handle the delivery as a normal sale from the USA
to us and not as a Repair and Return Procedure and
it will cost a lot of money for our company as well
as for you, the customer.
If you have any further questions to this Procedure don?t hesitate to contact us. You can contact FedEx in your country, too.
Special warranty and tube note for headphone amps like model: RKV 2 + 3 - Luminare and Solaris
On each board is the model name of the product and the name of the tubes is set. So if you are not sure which tube you need, please look at the circuit board and watch what is written there (PCL805 - or ECL85 (6F5P)
In mid-2015 has been changed from PCL805 on ECL85 that affects the models RKV all, Luminare and Solaris
It is totally unacceptable within the warranty period to open a product and make interventions designed to improve the properties of the product allegedly. You're doing it with your TV not to get a better picture - or ? Maybe you want your unit still within the warranty period resell, then tell you and the buyer that you have fiddled therein, or silent about you that he has no more guarantee to the amplifier?